Frequently Asked Questions

1. How do I buy products?

The purchasing process is simple, once you choose the products you want to buy, you can add them directly to your cart by clicking on ''Add To Cart'' or open the product page and click on ''Add To Cart'' on the right part of the page. After adding all the products you want to buy to your cart, click on the cart image in the top right corner and click on ''Checkout'', fill in all the details and complete your purchase, after doing that, you just need wait for the delivery of products!

2. How do I use other payment methods?

To pay using other payment methods (Binance, Crypto, Wise, Revolut, Nomad, Remitly, WebMoney, Payoneer, Western Union and Pix) you need to select ''Other Payment Options'' on checkout, we will send you the instructions for making the payment to your email, remember to mention which payment method you would like to use in your order notes. If you do not receive the email, please contact us through one of the following options: Email, WhatsApp, Telegram, Discord or via live chat at the bottom right, inform which payment option you would like to use for your purchase and send a screenshot of your cart showing which products you want to purchase, or if you don't want to send a screenshot, just provide the link to the products you want to purchase, after doing it, follow all instructions you receive from the agent helping you!

3. What payment methods are accepted?

These are the payment methods we currently accept: Credit Card, Debit Card, Apple Pay, Google Pay, PayPal, CashApp, Binance, Crypto, Wise, Revolut, Nomad, Remitly, WebMoney, Payoneer, Western Union and Pix.

The following payment methods have 5% OFF on all purchases: Binance and Crypto.

The following payment methods have 10% OFF on all purchases: Wise, Nomad and Revolut.

The following payment method have 15% OFF on all purchases: Pix.

4. How do I pay in a different currency?

To make the payment using other currencies, you must open the page of one of the products in your cart, you will see an option called ''Currency Switcher'' there you can choose which currency you want to use between USD, EUR, GBP, CAD, AUD, CHF, CNY, JPY, ZAR and BRL, after selecting the currency you want to use, your entire cart will be updated to the new selected currency.

5. I'm having problems trying to buy, how can I solve this?

If you are having any kind of problem making your purchase on our website, please contact us, we will help you solve the problem or provide another way for you to make the payment with the payment method you prefer!

6. How will I receive my product after purchase?

You receive your product on IMVU by message through the in-game gift option, you just need to provide your @username IMVU. You don't need to download any files or programs to use your product. Some products may require additional steps, please check the "Delivery" tab on the product page to be sure before purchasing.

7. When will I receive my product?

Products are delivered immediately after your payment is processed, but the delivery is a manual process so it may take a few minutes for your product to be delivered, please be patient!

8. Are my products under warranty?

We offer a 30-day warranty for all our products, during the 30-day warranty, you have the right to request ONE replacement per order number, if you purchased our superior warranty with your product, you have UNLIMITED replacements for 30 days, and if you purchased our premium warranty with your product, you have UNLIMITED replacements for 60 DAYS.

If you violate any of our rules, you will LOSE your warranty rights and will not receive any type of replacement, exchange or refund.

9. Is this website safe? Isn't it a scam?

Our website is completely secure. We are selling IMVU products over several years in the market. We guarantee and prioritize offering an excellent service to all our customers and the quality of our products. We do not do any kind of misleading advertising, you receive exactly the product you are buying!

10. Do I need to have an Access Pass (AP) to buy a product?

It is not necessary to have an Access Pass (AP) to purchase any of our products, nor is it necessary to have Age Verification or VIP.

11. Is it possible for my IMVU account to be banned by purchasing here?

Your account has no risk of being banned or suspended, as long as you follow ALL our usage rules, you are 100% safe using any of our products!

12. Do I need to create an account to buy a product?

You do not need to create an account to purchase our products, however, we highly recommend that you create an account before making your purchase, this will make it easier to locate and offer support for your purchase if you have any type of problem with any of the products you purchased.

13. How do I send a gift to someone?

To send a gift to someone is very simple, when you are finalizing your purchase, instead of providing your @username IMVU, just provide the @username IMVU of the person you want to receive the product!

14. Can I buy without providing my personal data?

Yes, contact us and let us know which payment method you would like to use for your purchase, then follow all instructions you receive from the agent helping you. You will still be required to provide your @username IMVU and a valid email address.

15. I accidentally provided the wrong @username IMVU in my purchase, what should I do?

If you realize that you provided the incorrect username at the time of your purchase, please contact us as soon as possible. If we have not delivered the product yet or you have provided an username that does not exist, we can simply perform the change and send the product to your correct username, however, if we have already sent the product to the incorrect username you provided, unfortunately we cannot send it again to another username.

16. Can I receive a discount if I purchase a large purchase?

If you are interested in purchasing products in bulk, you can contact us to talk about it and we can consider some kind of discount for your purchase.

17. Is it possible for me to buy files and programs?

Yes, it is possible, you can contact us to talk about it!

18. Can I sell my products to you?

Yes, we can buy products that may be interesting to us, you can contact us to discuss this.

19. If I have a CHKN file, can you create the product for me?

Yes, if you have a CHKN file, we can create products exclusively for you, we charge an additional fee for the service. Please contact us to request this type of service.

20. How do I report someone who isn't following the rules?

Reporting people who use products inappropriately is important because only in this way we can filter out people with inappropriate behavior and keep all our products safer and more durable!

It's simple to report someone violating our rules: join our discord and go to the chat channel called ''support'', select the option ''Report someone violating our rules'' and send your proof of the person violating our rules with a screenshot, don't forget to show the person's @username IMVU on the screenshot.

21. Can I get products for free?

Yes! In our discord you have several ways to obtain free products, such as inviting people to the server, boosting the server, participating in our frequent giveaways, participating in our events and interacting on our chat channels!

22. Can I request a replacement for products received for free?

Products sent for free through any promotion, giveaway, sweepstakes or event do NOT have any type of warranty, please do not contact us asking for a replacement.